1. Digital product
The Gilded Studio is a digital product delivered electronically and immediately accessible through your web browser upon purchase. There is no physical item to return.
2. Refund requests
We will consider a refund or provide direct support if you contact us within 14 days of purchase and your request falls under one of the following limited exceptions:
- Corrupted or inaccessible delivery — the App is corrupted, incomplete, or otherwise fails to open or function as described, and our support team is unable to resolve the issue within a reasonable time after you contact us.
- Erroneous charge — you were charged in error, for example a duplicate charge for the same purchase.
3. How to request a refund
To request help under either exception, email us at support@thegildedstudio.app within 14 days of purchase with your order number and a description of the issue. Our payment provider, Paddle, acts as the Merchant of Record for all orders and handles refund processing. You may also request a refund directly through paddle.net using your order details.
4. Accounts terminated for policy violations
Where an account is closed for a serious or repeated breach of our Terms of Service or Acceptable Use Policy, refund requests are handled on a case-by-case basis together with Paddle.
5. Consumer protection rights
Depending on your location, local consumer protection law may grant you rights beyond this policy (for example, certain cancellation rights for digital goods in the EU/UK). Nothing in this policy is intended to override rights you may have under those laws.
6. Changes to this policy
We may update this Refund Policy. The date at the top of this page shows when it was last revised.